Your membership lasts 12 months and includes:

• An initial online consult with a doctor who will review your responses and determine whether you are suitable for a prescription
• A follow-up online consult in 6-8 months when your pill runs out
• Your pill delivered to your door, on-time and discreetly
• Ongoing support from our medical team, meaning if you have any questions about your fertility or contraception, a doctor or nurse will be at hand to help answer or point you in the right direction
• Ongoing support to The Fistula Foundation, a women’s charity

In addition to your membership, you pay normal pharmacy prices for your pill (starting at $30 to $170 for a 6 to 8 months supply).

In addition to your $55 12-month Kin membership, you pay pharmacy prices for your pill just before it ships.

Yes. After filling out your consult a doctor will determine whether Kin is the right fit for you. If it is, you will then be able to message a real doctor, assigned to you, and go over treatment plans.

This is not a live-chat interaction but our doctors are pretty quick and it’s rare that you will go more than 24 hours without hearing from them. If you do, please check your profile page, it’s the best place to check the most up to date information on your consultation.

Just like your family doctor, we uphold the highest of Australian medical and prescribing standards.

Our doctors care a lot about your health and their biggest priority is your health and safety. So if the doctor determines that you're not eligible, a prescription will not be created for you.

If the doctor finds that you're not eligible, you'll receive a full refund of your membership.

Yes. You can cancel your membership at anytime.

When you cancel, your membership will expire at the end of the year.

If you have repeats of your prescription left and wish to purchase them, we can continue to ship these out to you upon purchase.

If you have repeats of your prescription left and do not wish to purchase them, we will not charge you for the product.

If you wish to physically receive your prescription, we’ll mail it out to you. Just email us at hello@kinfertility.com.au. Please allow 3 weeks for this to happen.

You’ll hear back from a doctor within 24 hours, often sooner.

Our GPs like to work on Kin in the time when they’re not seeing patients in their clinics, so that can be early morning or late at night.

Prescription plans are valid for 8 - 12 months, from the moment your doctor creates your prescription.

You will be informed of the potential risks of your contraceptive pill before you purchase.

After you purchase, the information is available via your profile page, and the pharmacy will enclose a hard-copy of the CMI (Consumer Medicine Information) sheet in the shipment.

If you believe you are experiencing a side effect, please stop taking the contraceptive pill and contact your GP. Please also contact our support team at hello@kinfertility.com.au. We will notify the partner doctor who has issued the prescription and they will also be able to recommend appropriate course of action. If you believe you have a medical emergency please contact local emergency services (if in Australia, please dial 000).

Unfortunately, we do not accept returns. This is why:

Our pharmacies follow a strict code of professional practice and they are under obligation to ensure that medicines that customers receive have been produced and stored under strict conditions. As such, no returns are possible, as in the case of a return it is not possible to confirm if medicines have been stored properly or have not been tampered with.

That being said, you can cancel your membership to Kin’s service at any time. If your product hasn’t yet been shipped, we will issue a refund.